We know that many of you are urgently needing to purchase Happy Masks at this time. While we had already increased production for the back-to-school season, we did not anticipate the magnitude of this recent demand. Please know that we are working around the clock to try to meet this unprecedented need.
The best wait to find out when masks are coming back in stock and what masks will be available would be to follow us on Facebook and Instagram or hear our voice recording at 888-473-9201. We will be providing a daily update here by 8 am PT (M-F). At the moment restocks are selling out extremely quickly, so we recommend going to our site as soon as they are live.
Restocks are coming 2-3 times a week, and we are working hard to increase our supply to meet the current demand so that we’ll soon be able to provide Happy Masks to everyone who needs them. In the meantime, below are a few answers to commonly received questions.
Why can’t you accept pre-orders?
Due to industry-wide challenges with transportation and shipping, we have been experiencing issues with receiving our masks in a reliable and consistent time frame. This issue, combined with receiving different masks at different times, makes it operationally challenging for us to process pre-orders.
Why can’t there be a hold on masks in my cart?
Since receiving requests for this, we have looked into implementing a “cart hold” function in detail. When there is plenty of inventory, this is not a problem. However, in situations where inventory is limited, this can result in a small number of customers adding a high number of masks in their cart, thereby locking out others.
What can I do to increase my chance of getting masks?
We recommend purchasing the minimum number of masks that you need, simplifying your order to as few designs as possible, and then getting more at a later date after most kids have returned to school and our inventory situation has improved. Signing up for an account will also enable you to pre-input your email and mailing address to make check-out faster.