GENERAL SHIPPING GUIDELINES
If the masks in your order are in stock, your shipment will be processed and shipped within 1 to 3 business days of the order date. Please note that all processing times are estimates and may be subject to change. If you need to change your shipping method, please contact us as soon as possible. Happy Masks is not responsible for lost shipments due to incorrect address entry. If you would like masks to be shipped to two or more locations, please place separate orders for each location.
SHIPPING TO PO BOXES AND MILITARY APO/FPO ADDRESSES
All orders being shipped to a PO box will be sent via USPS. However, we do ship to Military APO/FPO addresses.
Depending on location, please allow approximately 5-7 business days for delivery. Orders sent with standard shipping are sent via USPS First Class mail. Happy Masks is not responsible for delays outside of our control due to weather or other circumstances.
We ship internationally via USPS International, and on occasion UPS International should a customer select that. Shipping rates for international orders are a flat rate of $25 - $30 for USPS International Shipments, and higher for UPS International. All shipping charges will be stated along with available selections. Please also note that customs clearance is different in every country and that you may be charged additional fees, tariffs and brokerage fees on top of the postage charges.
We offer the following expedited shipping options: USPS Priority Mail, UPS 2-Day, and UPS Overnight. Expedited orders are shipped on the next business day.
- USPS Priority Mail will arrive approximately 3 business days after it is shipped, and can be delivered on Saturdays.
- UPS 2-Day will arrive 2 days from when it is shipped, unless the expected delivery date falls on a weekend, in which case it will be delivered the following Monday or Tuesday.
- UPS Overnight will ship the next business day after the order is placed, and shipped overnight on business days only.
Any addresses that contain a PO Box will be sent USPS Priority Mail, as UPS does not deliver to PO Boxes. For all orders, please factor in 1 additional day when determining the estimated delivery date due to our processing time. Expedited shipping is only available for orders placed between Monday through Friday.
TRACKING YOUR SHIPMENT
Upon shipment, customers will receive an email confirmation containing the tracking information. Customers will also receive an email once the shipment is delivered. If the shipment is stalled with USPS, Happy Masks will consider it “lost” once there is no scan for 2 weeks, and then issue either a replacement or a refund.