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Returns Policy

Do you accept returns?

  • Happy Masks only accepts returns of unopened, unworn, and undamaged products within 30 days of the original order date for store credit. 
  • Before purchasing, please refer to our sizing chart to best determine your correct size.
  • Please measure your face before purchasing, as we can not accept the return of a product once it has been opened. 
  • If you order multiple masks in the same size, please only open one to try it on, so you are still eligible to return the unopened masks. 
  • Refunds or store credit require proof of purchase.

I need to return my mask. What’s next?

  • Please contact our support team within 30 days of the original order date for authorization of the return of unopened, unworn, and undamaged products. 
  • All returns must be authorized within 30 days of the original order.
  • Authorized returns must be shipped within 14 days from return approval.
  • Unfortunately, we can not refund shipping fees. Customer is responsible for return shipping costs. All returns must be sent via USPS. We recommend obtaining a tracking number for all returns to avoid issues. 
  • Refunds will be issued in the form of store credit once the item(s) are inspected and processed by our returns team.
  • Our team will inspect returned items upon receipt. Due to the nature of our products and our commitment to ensuring all customers receive a new, unworn, hygienic mask or accessory, any items that have been opened, improperly handled, or damaged will not be eligible for refund and will be discarded.  
  • A 10% restocking fee will be assessed on returns.

I received the incorrect item.

  • If an incorrect item was sent to you in error, we are happy to exchange it for the correct item or a full store credit. 
  • Please do not open the mask(s), as that will render it ineligible for return. 
  • We will provide a shipping label for you to return the incorrect item in its original condition, and ship you the correct product(s) or issue store credit (at Happy Masks’ sole discretion).