Returns Policy

Do you accept returns?

• Happy Masks only accepts returns of unopened, unworn, and undamaged products within 30 days of the original order date for store credit. 
• Before purchasing, please refer to our sizing chart to best determine your correct size.
• Please measure your face before purchasing, as we can not accept the return of a product once it has been opened. 
• If you order multiple masks in the same size, please only open one to try it on, so you are still eligible to return the unopened masks. 
• Refunds or store credit require proof of purchase.

I need to return my mask. What’s next?

• Please contact our support team within 30 days of the original order date for authorization of the return of unopened, unworn, and undamaged products.
• All returns must be authorized within 30 days of the original order.
  
• Authorized returns must be shipped within 14 days from return approval.
• Unfortunately, we can not refund shipping fees. Customer is responsible for return shipping costs. All returns must be sent via USPS. We recommend obtaining a tracking number for all returns to avoid issues.
• Refunds will be issued in the form of full store credit, minus applicable shipping fees, once the item(s) are inspected and processed by our returns team.
  Unfortunately, we can not refund shipping fees. Customer is responsible for return shipping costs. All returns must be sent via USPS. We recommend obtaining a tracking number for all returns to avoid issues. 
• Refunds will be issued in the form of store credit once the item(s) are inspected and processed by our returns team.
• Our team will inspect returned items upon receipt. Due to the nature of our products and our commitment to ensuring all customers receive a new, unworn, hygienic mask or accessory, any items that have been opened, improperly handled, or damaged will not be eligible for refund and will be discarded.
• A 5% restocking fee will be assessed on returns.

I received the incorrect item.

• If an incorrect item was sent to you in error, we are happy to exchange it for the correct item or a full store credit. 
• Please do not open the mask(s), as that will render it ineligible for return. 
• We will provide a shipping label for you to return the incorrect item in its original condition, and ship you the correct product(s) or issue store credit (at Happy Masks’ sole discretion).