FAQ Center

Check out our comparison chart to see the differences and see which works for you.

In order to fit a wide variety of face shapes and sizes, we offer three sizes in the Pro Series and five sizes in the Ultra Series. Please refer to our size chart and measure your face as directed before ordering to determine your size. Design availability may vary depending on size.

For unpleasant odors, we advise washing as directed, then spraying both sides of the mask with 70% isopropyl alcohol and letting it dry in sunlight. To remove stains, we recommend lightly scrubbing with a soft toothbrush and gentle detergent.

Our nanofiber membrane filter has undergone a Repeated Wash Test, showing that it maintains 95% filtration efficacy after 50 washes.

The materials in all 5 layers of our masks are carefully selected and tested for protection, safety, and comfort. The outer fabric layers are made of lightweight polyester, the two non-woven support layers are made of Polyethylene and Polypropylene, and the inner nanofiber membrane is made of PTFE (Polytetrafluoroethylene). Our masks are never treated with harmful substances or chemicals such as flame retardants, water repellents, or antimicrobial agents.

If you lose a rubber ear adjuster on your Happy Mask and need a replacement, please reach out to our Customer Experience team, and we’ll be happy to send you a pack. You’ll just pay for shipping.

Happy Masks are meant to be worn for about 250 hours, which is about 2 months of regular use, or 50 washes.

N95 masks are made for medical settings and tested by NIOSH, which means they are one-time use, require a fit-test, and provide an extremely tight seal. Happy Masks are designed for non-medical settings, and are washable and reusable with a tested filter. While Happy Masks do not provide as tight of a side-seal as an N95, they provide more than adequate protection in everyday situations, assuming a correct fit.

We offer a medium and large size for our youth sun hats, and a S/M and L/XL size for our adult hats. Please check the size chart below to determine your correct size.

We recommend hand washing our hats in cold water and line drying. Do not bleach, iron, or dry clean.

The main body fabric of the Happy Hat is 100% nylon, and the self-adherent panels consist of 55% nylon and 45% polyester. The side mesh panels are 100% polyester.

We never use chemicals or coatings to boost the protection of our products. The UPF 50+ protection of our hats comes from the tight weave of the nylon main body fabric, as well as the 3-inch brim.

UPF stands for Ultraviolet Protection Factor, and refers to the percentage of UVA and UVB rays that are blocked. Our main body fabric is UPF 50+, which means it blocks 98% of UVA and UVB rays.

A breakaway chin strap is a safety measure, designed to easily break away if there is tension, so it doesn’t pose a strangulation risk.

We will release new colors and hat designs based on your feedback. Please share any thoughts or requests with us at hello@happygear.com.

Patchumz are sold separately.

Patchumz feature a thin, flexible, self-adherent backing that allows them to securely stick to the front and side panels of our hats.

Patchumz are infinitely reusable!

If your Patchumz get dirty, we recommend gently washing them with running water and soap, and then allowing to air dry. You can also put them through a washing machine, but please use a mesh bag to prevent them from getting lost or sticking to other clothing items.

We regularly launch new Patchumz designs, and discontinue old designs to make room for them. If you love a specific design, we recommend not waiting, as it may not be around for long!

Orders with standard shipping are typically processed and shipped within 1 to 3 business days of the order date. Orders with expedited shipping need one business day for fulfillment, and typically ship the next business day. You will receive a shipment confirmation email with tracking information when your order ships.

How quickly your order arrives depends on the shipping option that you choose. Please see our Shipping Policy page for more information. If you need your order by a certain date and are unsure about which shipping option to select, please email us at hello@happygear.com. Our Customer Experience team is happy to help.

We offer three options for expedited shipping: USPS Priority, UPS 2-day, and UPS Overnight. Please note that the estimated time frame does not include fulfillment, which takes one business day for expedited orders. The timeframe for orders placed with UPS Overnight or 2-Day shipping options applies to business days only, and does not include weekends.

As long as your order is over $60 and shipped within the contiguous United States, you'll automatically get free standard shipping.

Please email us right away at hello@happygear.com if you change your mind about your order. If it hasn't shipped, we'd be happy to cancel it. If it has already shipped, we won't be able to cancel it, but we can let you know how to return it.

Sometimes carriers put the packages in strange places, or mark it delivered prematurely. Most of the time it shows up in the next day or two. If you do not find it within 1-2 days, please check with your neighbors to see if they may have received your package by mistake. If you still are unable to locate it, please email us at hello@happygear.com so we can look into it for you.

Occasionally, we’ll make too many of a certain product or design, and will offer a discount on those items. You can find all our current discounted styles and sizes on the Sale page. We also offer 10% off for first-time customers who subscribe to our email list, and for customers who take the time to leave photo reviews on our website. Please be aware that any discount code you find on a third-party discount site is not provided by us and is not valid.

If something is wrong with your order, please reach out to us immediately at hello@happygear.com so we can assist you. If there has been a fulfillment error, please do not remove the item from its packaging. If your item arrives with a defect, please provide a photo of the issue in your email and our Customer Experience team will inform you of the next steps.

We ship to many countries beyond the US. Simply input your address at checkout to see the shipping cost to your country. If your desired country is not available at checkout, please email us at hello@happygear.com, and we can see if it's possible to add it to the list of available countries.

Happy Masks

Happy Hats

Patchumz, Lanyards, and Pouches